Política de privacidad


Privacy Policy

Last updated: August 29, 2026

At Helmora, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase through our online store.

1. Information We Collect

When you place an order or interact with our store, we may collect information necessary to provide our services, including:

  • Full name
  • Billing and shipping address
  • Email address
  • Telephone number, where provided
  • Payment and transaction information
  • Order details
  • Information you provide when contacting customer support

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, and comply with our legal obligations.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Process payments
  • Arrange delivery of your purchases
  • Provide order confirmations and shipping updates
  • Respond to customer service requests
  • Handle returns, refunds, and warranty claims
  • Prevent fraud and unauthorized transactions
  • Comply with applicable legal and regulatory requirements
  • Improve the operation and security of our store

We do not sell your personal information to third parties.

3. Payment Information

Payments made through our store may be processed by third-party payment providers, including Shopify Payments and PayPal.

Helmora does not generally have access to or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Service Providers

In order to operate our business, we may need to share certain personal information with trusted third-party service providers.

These may include:

  • Payment processors
  • Shipping and delivery providers
  • Order fulfillment and logistics providers
  • Shopify and technology service providers
  • Customer support service providers
  • Fraud prevention and security providers

These providers receive only the information reasonably necessary to perform their services.

5. International Data Transfers

Some of our service providers or business partners may process personal information outside the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, preventing fraud, and complying with legal, accounting, or regulatory obligations.

When personal information is no longer required, it will be deleted or anonymized where reasonably possible.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of certain processing
  • Object to certain types of processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

To exercise your rights, contact us using the email address below.

You may also have the right to lodge a complaint with the competent data protection authority in your country.

8. Cookies

Our online store may use cookies and similar technologies that are necessary for the operation, security, and functionality of the website.

Where required by applicable law, non-essential cookies will only be used with your consent.

You can manage or disable cookies through your browser settings and, where available, through our cookie consent mechanism.

For more information about the specific cookies used on our website, please refer to our Cookie Policy.

9. Children’s Privacy

Our store is not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Helmora is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party services you access.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or services.

The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Helmora
Email: soporteney@gmail.com
Country: Spain