Política de envío
Shipping Policy
Last updated: August 29, 2026
At Helmora, we aim to process and deliver your order as efficiently as possible. This Shipping Policy explains our order processing, delivery times, tracking, and responsibilities relating to shipping.
1. Shipping Destinations
Helmora currently ships orders to:
- European Union
- United Kingdom
- United States
Shipping availability may vary depending on the product and destination.
2. Order Processing
Orders are generally processed and prepared within 2–4 business days after payment has been successfully received.
Business days do not generally include weekends or public holidays.
During periods of high demand, promotions, holidays, or unforeseen circumstances, processing may take longer. If a significant delay occurs, we will make reasonable efforts to keep you informed.
3. Delivery Times
After your order has been processed and shipped, the estimated delivery time is approximately:
6–15 business days.
Therefore, the estimated total time from placing an order to delivery is approximately 8–19 business days, excluding weekends, public holidays, customs delays, and other circumstances outside our reasonable control.
Delivery estimates are provided for guidance only and do not constitute a guaranteed delivery date unless expressly stated otherwise.
4. Order Tracking
Once your order has been shipped, you will generally receive tracking information by email.
Tracking information may take some time to become active after the carrier receives and scans the package.
You can use the tracking information provided to monitor the progress of your shipment.
5. Delivery Delays
Delivery times may be affected by circumstances outside Helmora’s reasonable control, including:
- Carrier delays
- Customs procedures
- Weather conditions
- Public holidays
- Strikes
- Transportation disruptions
- Incorrect or incomplete delivery information
- High shipping volumes
- Other unforeseen circumstances
Helmora is not responsible for delays caused by circumstances beyond our reasonable control.
However, we will make reasonable efforts to assist you in resolving shipping issues.
6. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice that your shipping address is incorrect, contact us immediately at:
soporteney@gmail.com
If the order has not yet been shipped, we will make reasonable efforts to update the address.
Once the order has been shipped, we may be unable to modify the delivery address.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, any additional shipping costs or other expenses may be the customer’s responsibility, where legally permitted.
7. Delivered but Not Received
If the tracking information indicates that your package has been delivered but you cannot locate it, please first contact the shipping carrier responsible for the delivery.
You should also contact Helmora at soporteney@gmail.com so that we can assist where reasonably possible.
We may request information from you or the carrier in order to investigate the delivery.
Nothing in this section limits any mandatory consumer rights that may apply under applicable law.
8. Customs, Import Duties and Taxes
For international orders, the destination country may impose customs duties, import taxes, handling fees, or other charges.
Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
Helmora does not control customs authorities and cannot guarantee that an order will not be subject to additional charges.
Customs procedures may also cause delays beyond the estimated delivery time.
9. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, please contact us at:
soporteney@gmail.com
Please provide your order number and, where applicable, photographs or other evidence of the damage.
We may need to work with the shipping carrier to investigate the issue.
If the product is confirmed to have been damaged during delivery or is otherwise defective, any remedy will be handled in accordance with our Returns & Refund Policy and applicable consumer protection laws.
10. Multiple Products in One Order
If an order contains multiple products, items may occasionally be shipped separately depending on availability, fulfillment arrangements, or logistics.
If this occurs, you may receive separate tracking information.
You will not be charged additional shipping costs solely because an order is split into multiple shipments unless otherwise stated at checkout.
11. Shipping Costs
Any applicable shipping costs will be displayed during the checkout process before you complete your purchase.
Shipping fees may vary depending on the destination, product, delivery method, or applicable promotions.
12. Contact Us
If you have any questions about your shipment, please contact us:
Helmora
Email: soporteney@gmail.com
Shipping Destinations: European Union, United Kingdom, United States
We will do our best to assist you with any shipping-related issue.