Términos del servicio

Terms of Service

Last updated: August 29, 2026

Welcome to Helmora. These Terms of Service govern your access to and use of the Helmora website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About Helmora

Helmora is operated by a sole proprietor based in Spain.

For customer support and general inquiries, please contact:

Email: soporteney@gmail.com
Country: Spain

2. Eligibility

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement under the laws applicable to you.
• The information you provide is accurate and complete.
• You will use our products in accordance with applicable laws and the manufacturer’s instructions.

If you are purchasing on behalf of another person or entity, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in appearance, color, packaging, or other non-material characteristics may occur.

The product is primarily marketed by Helmora for cleaning and maintaining motorcycle helmets, but it may also be suitable for other compatible items depending on the product’s characteristics and instructions.

Customers are responsible for determining whether the product is suitable for their intended use.

4. Product Use and Safety

Customers must read and follow all applicable instructions and safety information before using the product.

The product must not be used in a manner contrary to its intended operation or applicable safety instructions.

Helmora is not responsible for damage caused by misuse, improper operation, unauthorized modification, accidents, negligence, or use contrary to the manufacturer’s instructions, except where applicable law provides otherwise.

Customers should ensure that the electrical specifications and plug configuration selected at checkout are compatible with their intended use.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

An order may be cancelled or refused in circumstances including, but not limited to:

• Product availability issues
• Pricing or listing errors
• Suspected fraudulent activity
• Incorrect customer information
• Technical or system errors

If we cancel an order after payment has been received, we will issue an appropriate refund.

6. Prices and Payments

All prices displayed on our website are presented in the applicable currency shown at checkout.

Payment is required at the time the order is placed.

We currently accept payments through payment methods made available through Shopify Payments and PayPal.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing or product information errors before an order is fulfilled.

7. Shipping and Delivery

Orders are generally prepared within approximately 2–4 business days.

Estimated delivery time is approximately 6–15 business days after processing.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather events, strikes, public holidays, or other unforeseen circumstances.

Customers are responsible for providing an accurate delivery address.

Once an order has been shipped, changes to the delivery address may not be possible.

8. Customs, Duties and Taxes

For orders shipped internationally, customs duties, import taxes, fees, or other charges imposed by the destination country may apply.

Unless expressly stated otherwise at checkout, such charges are the customer’s responsibility.

Helmora is not responsible for delays caused by customs authorities.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at:

soporteney@gmail.com

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If the order has already been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return or withdrawal procedure.

Nothing in this section limits any mandatory consumer rights.

10. Returns, Refunds and Warranty

Returns, refunds, withdrawals, and warranty claims are governed by our Returns & Refund Policy and applicable consumer protection laws.

Nothing in these Terms of Service limits or excludes any mandatory statutory rights that consumers may have under applicable law.

11. Intellectual Property

All content displayed on the Helmora website, including but not limited to:

• Logos
• Brand names
• Product descriptions
• Graphics
• Images
• Videos
• Text
• Website design
• Other original materials

may be owned by or licensed to Helmora and may be protected by intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission, except where permitted by applicable law.

12. Prohibited Activities

You agree not to use our website to:

• Violate any applicable law or regulation
• Commit fraud or facilitate fraudulent transactions
• Attempt to gain unauthorized access to our systems
• Introduce malicious software or harmful code
• Interfere with the operation or security of our website
• Scrape, copy, or reproduce website content for commercial purposes without permission
• Misrepresent your identity or payment information

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, or systems.

13. Third-Party Services

Our website may rely on third-party services, including payment processors, shipping providers, technology providers, and other service providers.

Third-party services may have their own terms and privacy policies.

Helmora is not responsible for the independent policies or practices of third-party providers, except where responsibility cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Helmora will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses arising from misuse of a product, unauthorized modifications, failure to follow instructions, or circumstances outside Helmora’s reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights.

15. Force Majeure

Helmora will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, among other things:

• Natural disasters
• Severe weather
• War or civil unrest
• Government actions
• Strikes
• Transport disruptions
• Customs delays
• Internet or infrastructure failures
• Supplier or logistics disruptions
• Other unforeseeable events beyond our reasonable control

Where possible, we will take reasonable steps to minimize the impact of such events.

16. Website Availability

We do not guarantee that the website will always be available, uninterrupted, or completely free from errors.

We may temporarily suspend or modify the website for maintenance, security, technical improvements, or other operational reasons.

17. Privacy

The collection and processing of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services, or applicable legal requirements.

The updated version will be published on this page and will include a revised “Last updated” date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

19. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Helmora, subject to any mandatory consumer protection laws that apply to customers in their country of residence.

If you are a consumer, nothing in these Terms is intended to deprive you of mandatory legal rights or protections that cannot lawfully be excluded.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Helmora
Email: soporteney@gmail.com
Country: Spain